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WGL:13 Shep Hyken, New York Times and Wall Street Journal bestselling author is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.

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Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations.

shep-hyken-with-Shawn-Chhabra
Shep is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

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Shep works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

 

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